You may have talked to Andrea on the phone. She helps with scheduling, juggles phone calls, and she is most likely the one that will call you to remind you of your appointment and to remove perishables from your fridge before coming down. She also makes sure things are tidy and organized which isn't always easy. She is busy with her child's school activities in her off time and enjoys being with him. She is still learning her way around the RV world and we are very happy to have her here. She will make sure you are a priority when calling in.